Data, UX & Technology

An Information Systems graduate from Northeastern University, Boston, with 7+ years of experience building impactful solutions in tech, currently working at Fedpoint USA.

  • I research, plan & deliver accessible human-centered solutions for BENEFEDS.gov & LTCFEDS.gov at Fedpoint USA.

    Previously, I scaled an AI investment platform from 0 to 1, boosted customer retention through guided user onboarding journeys, designed B2B infrastructures such as the inventory management system, Fintech Screener, and Ad-tech Subscription Manager, and successfully delivered three React-based design systems across CRM, Fintech/banking, and Marketing Ad-Tech industries.

    I’m a product-focused problem solver with a graduate degree in Information Systems and hands-on experience driving measurable impact across SaaS, automation, and user experience initiatives

    My approach combines data-driven decision-making with rapid experimentation. I don’t just design or strategize, I ensure things get built, implemented, and adopted. Whether it’s optimizing onboarding journeys, reimagining legacy workflows, or introducing automation in place of manual labor, I thrive at the intersection of technology, design, and business outcomes.

    In 2022, before starting my Master’s program, I founded Fince—a platform designed to bridge the gap between financial advisors and the general public. This venture led me to study financial customer behavior and the psychology behind financial advisory. I spearheaded key activities such as user interviews, surveys, feedback analysis, and market research. Leveraging these insights, I meticulously designed a high-fidelity prototype for the investor ‘s pitch. Our solution effectively addressed a critical problem faced by 68.7% of our target audience.

Recent Projects at Fedpoint USA

  • Setting up a USWDS based, token-driven Design System for FedPoint.

  • Designing the Business Portal tool for the operations teams, using the FDS.

  • Improved the compare tool’s chrome-to-content ratio from 63.93/33.87 to 46.04/53.95

  • Revamping the insurance shopping experience at BENEFEDS based on UX research insights.

Previous Projects

  • Improved inventory management at Tekion, by 80% through tech-driven automation.

    Read Case Study

  • Importance of Accessibility & Usability for Customer Satisfaction - ZARA

    View Research Insights

  • Figma framework that speeds up product to dev handoff by 50%.

    See Work Process

  • Enabling admins to create smart, customizable forms for capturing lead and opportunity data.

    View Project

  • Portal for drug researchers to assess a drug's safety and effectiveness for specific conditions.

    View Slides

Career Highlights

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Peer Reviews

  • Kalsi brought key questions and insights that helped the team grow and the work is still is used as a reference to improve our processes today.

    Margarita Zulueta, Eulerity

  • He can get the tasks done, find solutions, challenge status-quo, insist on the highest of standards; However, I think the best thing about working with Harshveen was that we were enjoying our work and having fun. It's great to have him around and he is an asset to the team.

    Ankur Golwa, Amazon

  • Kalsi understands the complexity, wraps his head around challenging tasks, and finds a way to balance internal pressures while not compromising user deliverables. I am confident he'll be a great addition to any team!

    Rohit M S, Tekion

  • His ability to think critically about product challenges and offer thoughtful, made him a great teammate to work with. What I particularly admired was his proactive approach to design problems—he not only completed tasks efficiently but also contributed innovative ideas that helped elevate the quality of our work.

    Nathan Santos, Eulerity

  • ...Kalsi engaged enthusiastically, asking insightful questions and rapidly building a solid grasp of our platform.

    Maya Pandurangan, Eulerity